Communication
How to Communicate With Customers Clearly and Warmly
Communication is at the heart of every customer relationship, shaping how customers feel about your business in every...
Customer service and communication writer
Rosa writes about frontline customer service for small businesses, focused on genuine care over scripts.
Communication
Communication is at the heart of every customer relationship, shaping how customers feel about your business in every...
Customer Service
Everyone claims to offer great customer service, yet genuinely good service remains rare enough that we remember it when we...
Games
The relationship between a game and its community of players has striking parallels with the relationship between a business...
Feedback and Reviews
Most businesses collect feedback and learn almost nothing from it, because the feedback they get is not honest.
Games
The best video games treat their players with genuine respect, valuing their time, meeting their needs, and making them feel...
Customer Service
Everyone recognises great customer service when they receive it, and almost no one can quite say what made it great.