Contact
Where to write to CX Outlet, how quickly we answer, and how corrections are handled.
If you need to reach CX Outlet, this page has everything you need. Most messages are about something we published on Practical customer service and experience advice for small businesses, a correction or a follow up question, and those are the ones we turn around fastest.
Write there and a human opens it. We never built a helpdesk system and have no plans to, because the volume does not need one.
Two or three working days is normal. If a week passes with nothing, assume the message went astray and send it again rather than assuming we ignored you.
Quote the line you think is wrong and say what it should say instead. That is enough. The editorial policy sets out what happens next, including when a correction gets a visible note.
Messages are read by the same small group who write for CX Outlet. There is no outsourced desk and no intern filtering the inbox before a decision maker sees it.
We answer specific questions much faster than general ones, so it is worth a minute of extra typing.
We are a site that writes about Practical customer service and experience advice for small businesses, not a service that acts for you. That means no account recovery, no standing between you and a third party, and no one to one advice. The reasoning is in the legal notice.
Proposals go to the one inbox like everything else. We take on very few, and we say no to most, so check the editorial policy before investing effort in a pitch.
